Customer Satisfaction Survey (1/4)




Trident Location (*)

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Name (optional)

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Physician's Practice (optional)

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Customer Satisfaction Survey (2/4)






(1) Strongly Disagree > (5) Strongly Agree

1. Trident staff are always pleasant to me and my patients during the scheduling process. (*)

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2. Trident always obtains, or offers to obtain, insurance pre-certs for us when allowed by insurance carrier. (*)

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3. When I have requested that Trident schedule a procedure by contacting our patient directly, we always receive either an email or fax confirmation from Trident regarding the scheduled date. (*)

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4. Trident’s staff are competent and effective at their jobs. (*)

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5. I always receive a copy of the patient’s report quickly and without incident. (*)

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6. Our patients have always been granted an appointment at Trident, regardless of insurance coverage, or other issues. (*)

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Customer Satisfaction Survey (3/4)






(1) Strongly Disagree > (5) Strongly Agree

7. We routinely use Trident’s Online PACS image and report viewer to view our patients’ images and/or retrieve radiologists’ reports. (*)

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8. I/My physicians am/are very confident in the quality of the radiologists’ interpretation of Trident’s imaging procedures. (*)

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9. Overall, I find it very easy and convenient to do business with Trident. (*)

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10. Have any patients had any complaints about the way they were treated while at our center? (*)

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11. Do you desire a call from Trident Management to discuss any issues? (*)

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Customer Satisfaction Survey (4/4)




Please provide any specific suggestions on how Trident can serve you and/or your patients better.

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